FAQ

Click the "Subscriptions" tab on the header area.

Then choose the subscription that is right for you.

Build your own box by filling out the build your own box form on the page.

Then click the "Signup" button on the side of the page and continue with checkout to finish your subscription.

Artisan's choice means that you do not customize your shipment. You simply leave it up to us to give you our choice of items and newest or most trending fragrance designs.  

So basically a charge is processed on the first of the shipment month and you just wait to receive your artisan curated shipment.

This is always our top recommendation for all subscription shipments. The fragrance you receive may be your new favorite and you would of never known about it if your shipment was customized.

Log in with your  your subscribers account and I all of the prices will automatically drop 

10% for tin subscribers 

20% vintage subscribers 

30% Reserve subscribers  

You can ship to any address when you are logged into your account 

Your first order will arrive with any items that you selected during our simple checkout process. If there was an error in your shipment, please refer to your order confirmation / membership box confirmation email. You can reach us through our contact page. Please keep in mind that artisan’s choice is a choice made by Cellar Door Candles.

2 tins subscription is the same in every box except fragrance choices are different for every shipment.

Vintage subscription - choose from the same bundle of items as when you signed up or choose from two different ones. 

The First Reserve Box - choose from the same bundle of items as when you signed up or choose from two different ones. 

The 2 Tins Subscription has a charge and shipment right away when you sign up. If you are within two weeks of the next month when you sign up then you will have the option to get the shipment the next month or to wait an extra month. So example if you sign up October 20th you will get a charge and get a box shipped out to you right away. And at the time of sign up you will also have a option to get a automatic charge the 1st of November and a shipment that will arrive from the 5th - 10th of November shipment as well or to wait for January.

When signing up for a Vintage or Reserve Subscription you will have an initial charge and shipment that will match up to the Subscription level that you have signed up for. There is an automatic charge at the beginning of every two-month period and a shipment that goes out in the middle of that month. When signing up within 30 days of the next two-month period, you will have the option to be part of the next shipment, or you may wait for the following two-month period for your next charge and shipment.

See shipment months below:

January / March / May / July / September / November

To cancel your membership you need to be logged into CellarDoorCandles.com 

Your first subscription box will arrive 2-7 days from your initial sign up online. 

The following shipments of the "2 tins monthly box" will shipped out between the 9th and 14 of each month and should arrive no later than the middle each month. If you have not received your "2 tins monthly box" by the 20th  of the month please contact us.

The following shipments of Vintage and Reserve subscription boxes will arrive between the 13th and 20th of each shipping month. If you have not received your box by the 20th , Please contact us.

All Credit & Debit Cards are currently accepted.

When you first signed up for your subscription you received a email with a link Inviting you to manage your subscription at BillingPortal.com 

Please search your email for that link. There you can manage all aspects of your subscription. You can manage all the same aspects of your subscription wile logged into CellarDoorCandles.com except for the billing information. 

Please contact us if you are unable to find that link and we can either resend you the link or help alternatively IE over the phone if necessary.

Yes. Log into your account wile on CellarDoorCandles.com to manage your shipping address.

Cellar Door Candles ships worldwide. Shipping will be calculated at check out. 

Shipping prices for the subscriptions will be calculated when your order is processed. Please check the subscription pages for more info and rates. 

All regular orders placed online will ship from Orange County, California within 2-4 business days. Shipping times are 2-7 days based on your location. 

Your tracking number will be sent when the order is processed to the email provided when placing your order. 

Please contact us within 24 hours of receiving your shipment. We do need a photo of the broken productfor shipping insurance purposes

We currently only sell on our website and at very few and select pop up locations. Please subscribe to our mailing list to stay up to date on where we will be popping up next and any online promotions we will have online.

Please subscribe to our mailing list to stay up to date on all of our pop up locations

you can email cellar door candles @

Info@cellardoorcandles.com

We will respond most likely within 1-3 hours on a business day. If weekend or holiday, the reply may be delayed.

You can also chat live with us by clicking the "Chat with us" tab on the bottom right hand corner of our website. If the tab reads "email us" then we are offline. But, we do receive the message right away and will get back to you asap.