FAQ

All Credit & Debit Cards are currently accepted.

When you first signed up for your subscription you received a email with a link Inviting you to manage your subscription at BillingPortal.com 

Please search your email for that link. There you can manage all aspects of your subscription. You can manage all the same aspects of your subscription wile logged into CellarDoorCandles.com except for the billing information. 

Please contact us if you are unable to find that link and we can either resend you the link or help alternatively IE over the phone if necessary.

Yes. Log into your account wile on CellarDoorCandles.com to manage your shipping address.

Cellar Door Candles ships worldwide. Shipping will be calculated at check out. 

Shipping prices for the subscriptions will be calculated when your order is processed. Please check the subscription pages for more info and rates. 

All regular orders placed online will ship from Orange County, California within 2-4 business days. Shipping times are 2-7 days based on your location. 

Your tracking number will be sent when the order is processed to the email provided when placing your order. 

Please contact us within 24 hours of receiving your shipment. We do need a photo of the broken productfor shipping insurance purposes

We currently only sell on our website and at very few and select pop up locations. Please subscribe to our mailing list to stay up to date on where we will be popping up next and any online promotions we will have online.

Please subscribe to our mailing list to stay up to date on all of our pop up locations

you can email cellar door candles @

Info@cellardoorcandles.com

We will respond most likely within 1-3 hours on a business day. If weekend or holiday, the reply may be delayed.

You can also chat live with us by clicking the "Chat with us" tab on the bottom right hand corner of our website. If the tab reads "email us" then we are offline. But, we do receive the message right away and will get back to you asap.