FAQ

Click the "Subscriptions" tab on the header area.

Then choose the subscription that is right for you.

Once you checkout with your first subscription and process your payment, you will be prompted to the next page to customize your first shipment.

Artisan's choice means that you do not customize your shipment. You simply leave it up to us to give you our choice of items and newest or most trending fragrance designs.  

So basically a charge is processed on the first of the shipment month and instead of customizing your shipment, you just wait to receive your artisan curated shipment.

This is always our top recommendation for all subscription shipments. The fragrance you receive may be your new favorite and you would of never known about it if your shipment was customized.

Your first subscription shipment will ship out right away within 1-3 business days with a transit time of 1-3 days. Our priority is fast processing and shipping.

All subscription shipments have free shipping. 

After you sign up and checkout your first refill subscription, you will be prompted to a page to customize your first shipment. At no extra charge, you can choose to receive the full size glass with your first shipment. Or if you already have a Cellar Door Candles glass container that you have purchased at any time, then you can choose not to receive the glass and lid with your shipment and just receive the refills. 

Cellar Door Candles has used the exact same glass from the very beginning for our 2 wick candles (the 2 wick candle container is the same as the 1 wick candle container previously used) and even if you purchased a candle 9 years ago (2013), the refill will still work in the glass. 

The 3 wick candles were first released approximately 6 years ago and the same glass has been used since as well. Which means all of the 3 wick candles purchased previously will be able to hold the current 3 wick candles refills.

Your following charge will come on the 1st of the subsequent month from when you signed up. 3 days before every 1st of the month you will receive a email with a link to customize your upcoming shipment. You can upgrade to a full size candle if needed and you can add extra items to your shipment as well at a discounted price and free shipping. 

Cellar Door Candles goal is to have all recurring subscriptions shipped asap and have been shipping by the 7th of the month. If there will be any delays with your shipment, we will let you know through email of the delay.