FAQ

How Do I Sign Up

Click the "Subscriptions" tab on the header area.

Then choose the subscription that is right for you.

Customize your first shipment by scrolling down on the subscription page and then proceed to check out once you have submitted your customization form.

When Will I Receive My First Shipment

Three days before each shipment an email is sent to your email address linking the page to customize your shipment. 

This page is updated every month with our newest fragrance designs and our current available fragrance designs. New fragrances are not available every month, but if they are you will be able to choose the new fragrance as an option.

When Will I Receive My Next Shipment

Following your first shipment, the subscriptions are charged on the first of the month (This exludes individual items on recurring charge subscription) and we do our best to ship them within 2-5 days. So your recurring refill subscriptions should be recieved no later than the 10th of the month. Sometimes transit times may delay the shipments, but we will do our best to process your order right away.

How Do I Customize My Shipments

Three days before each shipment an email is sent to your email address linking the page to customize your shipment. 

This page is updated every month with our newest fragrance designs and our current available fragrance designs. New fragrances are not available every month, but if they are you will be able to choose the new fragrance as an option.

Discounts On Extra Items Added To Your Shipment

When customizing your shipment, either your first one or subsequent shipments, you can add extra items for a discount. You need to pay for the extra items when finishing your customization options for that month. The regular charge for your subscription will be processed on the first of the month.

There are no extra shipping charges when adding extra items to your shipment!

How Often Will I Be Charged For My Subscription

You will be charged on the first of every month until cancelation. We are ok with skipping a month if you are stocked full, but we do ask not to over use the request to skip shipments due to the extreme discount and value of staying on the subscription. 

Any other questions please email at info@cellardoorcandles.com

When Will My Order Ship

Orders mostly ship the same or next business day. If we are currently sold out of a item that you purchased it may take up to one to two days longer to ship out and we will notify you if any longer and normally add a little extra something for being late.

Transit Times

We ship using USPS Ground. That means transit times will take 1-5 days. We ship from Washington State. Shipments for the western united states take 1-3 days transit time once shipped. Shipments for the middle to eastern united states can take 3-5 days transit time once shipped out. If you are looking for expedited shipping options, please send an email and we can accomidate your needs.

We Ship World Wide

Cellar Door Candles ships worldwide. Shipping will be calculated at check out. 

Unfortunately even if we have posted free shipping on our website, we do not offer free shipping outside of the USA.

Damaged Items During Transit

We package our items meticulously to make sure you receive your order in perfect condition. However, it is not unheard of for items to become damaged in transit. If this happens. Please do not throw away the item, please take a picture of the damaged item and email info@cellardoorcandles.com We have no problem replacing the item.

Shipping In Hot Weather

If you are placing an order and your region is experiencing a heat wave etc. Refill candles do not hold up well in extreme temps and we ask you to use your own discretion. The glass candles will normally hold up perfectly in warmer weather, so you may want to consider purchasing glass candles in hotter weather. We do modify our wax blend for warmer weather and try to accomidate the issue of sending in extreme heats, but it is not fail proof in extreme temps. It is very important that your candles do not sit in a hot mailbox in the sun in hot weather. This can quickly melt the candles. We recomend shipping to your workplace or to a location where you can take immediate possesion of your items and keep them in a cool setting.

    Arriving in cold or hot weather let the candle sit for 2-3 hours to come up to room temp. Cold wax may not melt very well and can cause issues on your first use. Perfect burning temp is a room that is 65f – 80f     

    The candle wicks do not need to be trimmed on arrival. They are already cut to size.

    Straighten the wick on the first light of your candle.  

    If at any time when burning the wicks start to fold over into the wax and drown out, you can straighten the wick to its original vertical position by using a butter knife and gently propping it back into place and relite if necessary.

    Wick Cleaning – use tissue paper and gently clean the end of the wick.  Do Not Trim Wick With Scissors

        Highly recommended to let the candle stay lit until the wax has melted to the edge, which can take 1-3.5 hours depending on the ambient temperature in the room. The warmer the ambient temperature in the room the quicker the candle wax will melt to the edge 

         Prep for Candle Refills – if there is any leftover wax, use a butterknife to break up any remaining wax. Do not use the glass as a lever with the metal knife on the glass. Once wax is removed, wipe out with a paper towel and make sure any remaining wax in the glass is cleaned out, then drop the new refill in.  If the refill does not fit perfectly, rotate the refill clockwise until it drops in, you can also push down on the refill a little bit to make it flush to the bottom of the glass.

you can email cellar door candles @

info@cellardoorcandles.com

We will respond most likely within 1-3 hours on a business day. If weekend or holiday, the reply may be delayed.

We are happy to help you and reply to any questions regarding our products, orders and wholesale inquiry. 

Please be polite and respectful. We are here to help.