FAQ

The subscription was first conceptualized in late 2013 with the thought of "how can a regular person receive deep discounts for Cellar Door Candles"

You will receive every shipment at a discounted rate which averages about 20% off with the free shipping. It also gives you the opportunity not to have to worry about choosing fragrances, since Cellar Door Candles is highly motivated to keep subscribers happy with a revolving choice of new and classic fragrance designs. If you would like to just have a worry free type of subscription then you can ignore the email to customize your shipment and let us send you the perfect fragrance for that month.

You can also customize every shipment and upgrade your refill to a full size candle if needed. You can add extra items at a discounted rate with free shipping. Fragrances that are unavailable on our regular website will still be available to subscribers as a fragrance option. 

When you customize your shipment, you will be able to choose from all of Cellar Door Candles items at a discounted rate to add to your shipment. 

There are no contracts with our subscription and never have been. What keeps us motivated to keep extreme quality and perfection is making it worth it for every subscriber to be a part of our subscription by consistently delivering on our promise. 

Click the "Subscriptions" tab on the header area.

Then choose the subscription that is right for you.

Once you checkout with your first subscription and process your payment, you will be prompted to the next page to customize your first shipment.

Artisan's choice means that you do not customize your shipment. You simply leave it up to us to give you our choice of items and newest or most trending fragrance designs.  

So basically a charge is processed on the first of the shipment month and instead of customizing your shipment, you just wait to receive your artisan curated shipment.

This is always our top recommendation for all subscription shipments. The fragrance you receive may be your new favorite and you would of never known about it if your shipment was customized.

Your first subscription shipment will ship out right away within 1-3 business days with a transit time of 1-3 days. Our priority is fast processing and shipping.

All subscription shipments have free shipping. 

After you sign up and checkout your first refill subscription, you will be prompted to a page to customize your first shipment. At no extra charge, you can choose to receive the full size glass with your first shipment. Or if you already have a Cellar Door Candles glass container that you have purchased at any time, then you can choose not to receive the glass and lid with your shipment and just receive the refills. 

Cellar Door Candles has used the exact same glass from the very beginning for our 2 wick candles (the 2 wick candle container is the same as the 1 wick candle container previously used) and even if you purchased a candle 9 years ago (2013), the refill will still work in the glass. 

The 3 wick candles were first released approximately 6 years ago and the same glass has been used since as well. Which means all of the 3 wick candles purchased previously will be able to hold the current 3 wick candles refills.

Your following charge will come on the 1st of the subsequent month from when you signed up. 3 days before every 1st of the month you will receive a email with a link to customize your upcoming shipment. You can upgrade to a full size candle if needed and you can add extra items to your shipment as well at a discounted price and free shipping. 

Cellar Door Candles goal is to have all recurring subscriptions shipped asap and have been shipping by the 7th of the month. If there will be any delays with your shipment, we will let you know through email of the delay.

You will be charged on the first of every month until cancelation. We are ok with skipping a month if you are stocked full, but we do ask not to over use the request to skip shipments due to the extreme discount and value of staying on the subscription. 

To cancel your membership you need to be logged into CellarDoorCandles.com 

In your account page you will see the option to cancel your subscription.

If you need assistance to cancel, you can always email with a request to cancel 

info@cellardoorcandles.com

All Credit & Debit Cards are currently accepted.

When you first signed up for your subscription you received a email with a link Inviting you to manage your subscription at BillingPortal.com 

Please search your email for that link. There you can manage all aspects of your subscription. You can manage all the same aspects of your subscription wile logged into CellarDoorCandles.com except for the billing information. 

Please contact us if you are unable to find that link and we can either resend you the link or help alternatively IE over the phone if necessary.

Cellar Door Candles ships worldwide. Shipping will be calculated at check out. 

International shipping prices for the subscriptions will be calculated when your order is processed. We will contact you with shipping rates for international shipping outside of the USA and confirm with you before processing your shipment.

Unfortunately even if we have posted free shipping on our website, we do not offer free shipping outside of the USA. 

All regular orders placed online will ship from Portland Oregon within 2-4 business days. Shipping times are 2-3 days based on your location and up to 5 days for larger orders.

International shipping times are 7-21 days based on your location.

Your tracking number will be sent when the order is processed to the email provided when placing your order. 

Please contact us within 24 hours of receiving your shipment. We do need a photo of the broken productfor shipping insurance purposes

you can email cellar door candles @

info@cellardoorcandles.com

We will respond most likely within 1-3 hours on a business day. If weekend or holiday, the reply may be delayed.

You can also chat live with us by clicking the "Chat with us" tab on the bottom right hand corner of our website. If the tab reads "email us" then we are offline. But, we do receive the message right away and will get back to you asap.